IndiGo Flight Tickets Can Now Book on WhatsApp: Know How?

IndiGo Flight Tickets, a domestic airline service, has launched a new AI conversational booking assistant called 6Eskai on WhatsApp. The service, developed by Reify in partnership with Google, aims to provide seamless travel solutions to customers by allowing them to book tickets, check in, generate boarding passes, check flight status, and ask queries on WhatsApp. The AI assistant can assist customers in English, Hindi, and Tamil languages through text and voice messages. IndiGo has also sent emails announcing the availability of the WhatsApp service to its customers.

IndiGo Flight Tickets booking assistant 6Eskai on WhatsApp: How to use this service?

To use this service, customers can initiate a WhatsApp by sending a text to this number – +91 7065145858. For this WhatsApp service, 6Eskai leverages Google Cloud’s Large Language Models. This service offers conversational interactions, responds to emotions, and even infuses humour into responses, ensuring a more engaging experience for customers.

The extension of this service on WhatsApp aims to enhance the hassle-free travel booking services available to customers through IndiGo’s digital channels. IndiGo’s 6Eskai boasts 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions. It is capable of performing a wide range of tasks, including booking tickets, applying promotional discounts, booking addons, performing web check-ins, helping in seat selection, planning trips, answering FAQs, and connecting customers with an agent.

What the Collaborate Corporate Indigo and Google said about this

Neetan Chopra, Chief Digital & Information Officer, IndiGo said: “We are delighted to announce the launch of our AI-powered travel booking assistant, 6Eskai, on WhatsApp. As India’s preferred airline, IndiGo is committed to delivering superior digital services by harnessing cutting-edge technology. This new feature underscores our dedication to technological innovation and the enhancement of customer experience. It is designed to provide immediate, personalised support to our valued customers, reflecting IndiGo’s unwavering commitment to progress and customer satisfaction.”

Commenting on the announcement, Bikram Singh Bedi, Vice President and Country MD, of Google Cloud India added: “We’re excited to join forces with IndiGo, a brand celebrated for its exceptional customer experiences and cutting-edge solutions in the aviation industry. By utilising Google Cloud’s leading AI technologies, IndiGo will provide new customer experiences that tackle complex challenges, accelerate innovation, and ultimately deliver more value to users.”